Cookie Policy
Cookies and other technologies
When you use our sites (including mobile sites or mobile apps), we and third party organizations may collect information by using ‘cookies’ and other technologies (for simplicity we refer to all such technologies as ‘cookies’).
For a list of the companies which use cookies and how they use them please access our Cookie Consent Tool. This is always available at the bottom corner of our sites.
When visiting our sites, creating an account or when you buy tickets, you agree to us and third party organizations using cookies in line with your cookie settings. You can use the Cookie Consent Tool to change your preferences at any time. For information about how your personal information is used please see our Privacy Policy
What are cookies?
A cookie is a small text file—containing small amounts of information— that passes to your computer through your web browser so that the website can remember who you are.
The length of time a cookie will stay on your computer depends on whether it is a persistent or session cookie. Session cookies are temporary cookies that stay on your computer until you leave the website. Persistent cookies stay on your computer after you have finished browsing until they expire or are deleted.
A pixel tag or sometimes called a web beacon is an invisible image with a line of code which is placed within an email message or on a web page. Cookies can either be categorised in to First or Third Party cookies. “First Party Cookies” are cookies that Ticketmaster / Live Nation places on your device whereas “Third Party Cookies” are cookies that another party controls but are placed on your device when you visit our site. For example, we use Google Analytics cookies to gather information about the user experience on our website.
What are cookies used for?
Cookies can be put into one of the following categories: strictly necessary, performance, functional, advertising & targeting, and social cookies. The table provides more information about each category.
| Strictly necessary | These are required for the website to function and operate and enable technical functionality and provide services requested by you. For example, setting of country and language preferences, keeping you logged in during your visit, security and fraud prevention. Strictly necessary cookies cannot be disabled and do not require consent. |
| Performance | These help us us to count visits and traffic to websites so we can measure and improve the performance of our websites. These tracking technologies collect information that is aggregated. |
| Functional | These enable the website to provide enhanced functionality and personalization. They may be set by us or by our third-party partners whose services we have added to our pages. If you do not allow these technologies, then some or all of our services may not function properly. |
| Advertising & Targeting | These may be either be our or our third- party partners to learn more about your interests including which products and services you are interested in or have purchased on any of our websites and apps. We and our partners use this information to show you more personalised marketing and product recommendations based on your interests and behaviour. If you do not allow these technologies, you will experience less targeted advertising by us and our third- party partners. |
| Social | These may be used to enable you to share our content with your friends and networks. They are capable of tracking your browser across other websites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these technologies you may not be able to use or see these sharing tools. |
How to manage cookies from this site
In addition to our Cookie Consent Tool, most browsers will enable you to manage your cookies preferences e.g. have the browser notify you when you receive a new cookie or use it to disable cookies altogether. If you do decide to disable or delete these altogether some sites won’t work as well as they rely on cookies to provide you with the service, you have requested. If you do decide to disable or delete them altogether some sites won’t work as well as they rely on cookies to provide you with the service you have requested (see Strictly Necessary Cookies, above).
If you do not wish to allow us and third party organizations to use cookies within our emails, such as pixel tags, the best way to do this is not to enable images when you view our emails. In other words, only view the plain-text of the email. Some web browsers and email clients have settings or extensions available to disable / block such cookies such as Gmail.
Changing browser settings
You can change your browser settings to limit which cookies can be set. These settings are usually found in the ‘options’ or ‘preferences’ menu for your browser.
Further information can be found here, or in the ‘Help’ menu of your browser:
Updates to this policy
We may update this policy from time to time, please check back regularly for amendments.
Policy last updated [05/05/2025]