TicketWeb Reports

Sales By Partner

Tracks sales across partner POS, such as Facebook and Bandsintown

• Select Date Range Run a report for a range of event dates, a range of transaction dates, or both.
• Select Configure Columns and use the checkboxes to select which fields you'd like to appear in the report. POS: Point of sale

BOX OFFICE REPORTS

NOTE: Box Office reports need only be run if you are using TicketWeb's Box Office application.

Box Office by Seller Summary: Provides a summary of box office sales data for tickets sorted by operator name

View data from a transaction date range only.

Box Office by Seller Detail: Provides detailed sales data for tickets sold through the box office application,

sorted by each operator's shift start and end dates and times.

MARKETING REPORTS

Customer Contact: Includes customer contact information including residential addresses, e-mail addresses, and phone numbers.

View data from an event date range, a transaction date range, or both.

Promotion Code Summary

Includes individual orders on events for which a promotion code has been used, with a row for each order.

• View data from an event date range, a transaction date range, or both.
• Select a promo code from the dropdown, or leave it at “Please Select” to run the report for all codes
  
• Configure Columns- use the checkboxes to select which fields you'd like to appear in the report. NOTE: MOP =Method of payment

Referral Sales Summary

Provides a summary of ticket sales per event based on a chosen referral tag

• View data from a transaction date range only.
• A referral tag must be selected from the dropdown

Referral Sales Detail

This report provides a transaction by transaction breakdown of purchases from specific referral sources within a transaction range. View data from a transaction date range only.

Referral Sales by Event

This report provides a complete summary of sales by referral source. View data from an event date range, a transaction date range, or both.

Event Link Report

This report provides a summary of all event purchase page URLs within a specific date range with a column for the purchase page URLs themselves. View data from an event date range only.

Event Summary

Run this report to view a summary of ticket sales data for your event.

• The first portion of this report, Ticket Sales, displays sales both online and through the Box Office app
• The TicketWeb Sales Detail portion displays sales through TicketWeb only
• The Box Office Sales portion provides a view of sales exclusively through the Box Office app

The second portion of this report, TicketWeb Sales Detail, displays columns for Ticket Type, On Sale Date, Off Sale Date, Days on Sale, Online sales, Box Office sales, and Phone sales.

DOWNLOADING

Download all sections of the Event Summary Report:

Select the Download option from the kebab menu in the upper right to download the full Event Summary report

 

Check “Expand tables to show all rows” to ensure all data is included

 

Download an individual section of the Event Summary Report:

Select the Download option from the kebab menu in the upper right of one of the sections to download an individual section

Transaction Detail

This report, like the Account-Level Transaction Detail Report, displays complete information regarding each individual transaction belonging to a single event, including customer, box office, and preprint orders. You can use this report to gather complete customer contact information for a single event.

Holds Detail

Provides data on inventory in holds

Attendance by Date

Contains attendance data with a column for date tickets were scanned/swiped, and excludes any refunded orders

Attendance Detail Report

Contains attendance data for scanned/swiped tickets and includes any refunded orders

Attendance Report

Attendance data grouped by section, ticket type, and Sale Type (i.e. Sold, Comp, Preprint).

Attendance can be viewed for the entire event without groupings; select Configure columns and un-check Sale Type, Section, and Price Type. Select Update, and Run Report

Audit Report

Ticketmaster-style Audit report on ticket sales and inventory by section and ticket type, including a group for tickets sold today

ADJUST VIEW

The columns in each portion can be compressed for easier viewing; select Autosize all columns from the kebab menu

DOWNLOADING

Download all portions of the Audit Report:

Select the Download option from the kebab menu in the upper right to download the full Audit report

Check “Expand tables to show all rows” to ensure all data is included

Event Fees Report

A breakout of event prices and fees that can be downloaded as a pdf.